Cancellations and Refunds

Welcome to Ziptrip Tour and Travels. By accessing and using our services, you agree to be bound by the following Cancellations and Refunds Please read them carefully before booking.

1. Booking and Payment Policy

• Air Tickets:
  • 100% payment is required at the time of ticket booking.
  • Refunds will be processed within 10 working days if the ticket is refundable.
  • Some budget or low-cost carriers offer non-refundable tickets. These are clearly stated during booking and are 100% non-refundable once issued.
• Tour Packages:
  • 50% payment is required at the time of booking confirmation.
  • Remaining 50% must be paid at least 7 days before the travel start date, at the time of document handover.
  • If a customer fails to travel for any reason, the tour package is considered 100% non-refundable.
• Visa Processing:
  • 100% of the visa service and processing fee is to be paid in advance.
  • Visa fees are non-refundable, regardless of the outcome or withdrawal.

        2. Cancellations and Refunds

• Refund eligibility and timing are subject to the policy of the airline or service provider involved.
• Ziptrip is not liable for any losses arising from flight cancellations, delays, or visa rejections.